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Technical Program Manager – Digital Patient Experience – Remote

Ochin

This is a Full-time position in New York, NY posted December 12, 2021.

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity.

We are hiring for a number of new positions to meet increasing demand.

When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to more than 500 community health care sites, reaching nearly 6 million patients nationally.

We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential.

Our work addresses differences in health that are systemic, avoidable, and unjust.

We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 500 diverse professionals, working remotely across 40+ states.

We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement.

We are curious, collaborative learners who strive to live our values everyday: leadership, collaboration, excellence, innovation, inclusion, and stewardship.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Technical Program Manager is a future-oriented thinker responsible for oversight of OCHIN’s initiatives relating to the implementation and adoption of tools and technologies comprising the technical program portfolio. The Technical Program Manager works with OCHIN leadership to define program goals that support the organization’s strategic direction, works across OCHIN teams to manage activities and projects contributing to those goals, and manages OCHIN’s relationship with vendors.

This position is responsible for communicating throughout the organization and with the vendor to ensure stakeholders are aligned in support of program activities and are aware of products, projects, and strategic initiatives related to the tech program portfolio. 

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.

All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Essential Duties

• Supervise and coach a team including, but not limited to, Product Engineers and Analysts 

• Actively seek opportunities to add value to OCHIN’s technical program portfolio for Members

• Develop OCHIN’s technical program to support the strategic direction of the organization, and organize activities in accordance with the mission and goals of the organization 

• Set, manage, evaluate, and update program goals in partnership with OCHIN leadership

• Work with Product Engineers to align technical program portfolio with program goals

• Ensure activities and initiatives are executed in a timely manner and are meeting program goals

• Monitor and seek to improve adoption rates and change management for new and existing tools and technologies 

• Embody OCHIN’s culture of improvement by using tools and methodologies such as the Model for Improvement and PDSA Cycles to drive change and improvement within OCHIN programs 

• Provide regular reporting regarding the technical program portfolio and activities 

• Maintain an awareness of policy and industry developments that will impact OCHIN’s tech program portfolio; align tech program portfolio with industry trends 

• Work with OCHIN’s Marketing and Communications Team to develop materials and communications specific to the tech program portfolio 

• Cultivate, build, and maintain relationships and communication with vendors to ensure awareness of issues, progress of work, upcoming enhancements, and new opportunities. 

• Cultivate, build, and maintain relationships with internal and external stakeholders to enhance awareness of the tech program 

• Other duties as assigned. 

Qualifications

• Minimum of six (6) years of experience in similar or relevant role; seven or more (7+) years of applicable experience desired 

• Four (4) year degree in healthcare IT, healthcare administration, business administration, public administration, program or project management, product management, health informatics, or a related field is required; candidates with a Master’s Degree will be given preference 

• Minimum of two (2) years of supervisory experience or leadership roles within technical or healthcare team highly preferred 

• Experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting

• Experience working with MyChart/patient portal and virtual care preferred 

• Experience with program or project management with IT/technical projects or equivalent experience (PMP preferred) 

• Experience with product management or equivalent experience 

• Experience with facilitation and change management

• Clinical experience or operational experience in a clinical setting preferred

• Proven success in internal and external relationship management with all levels of expertise from administrative to executive 

• Technical aptitude to understand and obtain the knowledge required to effectively collaborate with technical teams 

• Excellent communication, interpersonal, intercultural, and customer service skills

• Strong training and/or presentation skills 

Work Location and Travel Requirements

• This position is 100% remote.

Work from home requirements are:

– Ability to work independently and efficiently from a home office environment

– High Speed Internet Service

– It is a requirement that employees work in a distraction free workplace

– Travel may be required based on business requirements for OCHIN

We offer a comprehensive range of benefits.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc.

does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics.

All aspects of employment are based on merit, performance, and business needs.