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Supply Chain Operations Manager


This is a Full-time position in New York, NY posted July 18, 2021.

Zola is looking for a Supply Chain Operations Manager to join the Operations team. This role will report into the Senior Director of Operations and will partner closely with the merchandising, planning, finance and marketing teams to ensure our supply chain is running smoothly and we are optimizing operational costs. This person will be responsible for managing a team to help problem solve and ensure our day-to-day operations are in order. This person will also be cultivating effective relationships with our external partners and vendors and serving as the operations strategy lead with cross functional internal teams.RESPONSIBILITIES* Manage a team of Operations Associates and help them problem solve and triage issues with inventory, prioritize and manage their workload and growth* Cultivate deep relationships with key external partners and build rapport needed to influence strategy and negotiate effectively* Collaborate cross functionally on projects and act as a voice for the Operations team across multiple internal teams* Conduct analyses to optimize operational costs and influence supply chain strategy and vendor partnerships* Oversee training and mentoring of team of Operations associates and outsource teams* Manage total company Operations performance reporting* Build forecasts and monitor performance of orders, returns and replacements, SLAs and shipping cutoffsQUALIFICATIONS* 5-7 years work experience in an operations and supply chain management role, preferably in a Retail dropship environment* Deep operations and supply chain knowledge expert with experience working with suppliers, managing SLA strategy, helping problem solve both internally and externally* Enthusiastic self-starter with the ability to problem solve and work around resource challenges. Experience working at a startup or in a fast growing, fast paced environment is a plus.* Highly detail oriented with strong organizational and problem solving skills and the ability to manage multiple work streams efficiently and accurately* Extremely strong people management skills; ability to provide direction clearly and effectively develop and mentor a team* Strong oral and written communicator, ability to communicate clearly and concisely with both internal and external partners* Highly proactive and enjoys analyses, solving problems creatively and thinking strategically* Experience working with and manipulating large data sets and excel files. Proficiency in Excel required, proficiency in Looker and/or SQL a plus (or ability to become proficient quickly)ABOUT ZOLAWe’re Zola, the wedding company that will do anything for love. We’re reinventing the wedding planning and registry experience to make the happiest moment in our couples’ lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology… all in the service of love.We built our entire platform from the ground-up in 2013, and quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online and mobile products that are helpful, intuitive, and simply magical. We’ve raised over $140 million in financing, and we’re proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital and Lightspeed Venture Partners, among others.We are passionate about supporting all forms of love, and we’re proud of our thriving community of over 1 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, and we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion and perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, and partner will be respected and accepted and valued.Our headquarters are in NYC, but we also have a growing team in Charlottesville and Montreal. We’re hiring in all three offices. Come work with us!