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Supervisor, Claims

Abbott Laboratories

This is a Contract position in Rome, NY posted October 13, 2021.

Abbott is a global healthcare leader that helps people live more fully at all stages of life.

Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.

Our 109,000 colleagues serve people in more than 160 countries.

About Abbott Abbott Rapid Dx North America, LLC’s Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division.

GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics.

The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

The position of Supervisor, Claims is within our VAD Revenue Cycle department located at Orlando, Florida and Manila, Phillipines.

The VAD Claims Supervisor is responsible for coaching, counseling, and training of all claims, payment review/fee schedule staff and supporting roles in accordance with company policies and procedures.

He/she is responsible for promoting quality and identifying enhancements and changes to workflows to increase effectiveness and productivity.

Provides on-going feedback on what is going well and areas for improvement/growth.

The VAD Claims Supervisor must be able to make independent decisions, multi-task and prioritize tasks, and with other internal departments to meet company goals.

WHAT YOU’LL DO Supervise daily activities of department.

Possesses excellent verbal and written communication skills.

Seeks to understand internal/external expectation.

Facilitates meetings, conducts training sessions, handles escalated calls and/or appeals.

Possesses strong/broad understanding of the claim’s analyst process, VAD medical terminology and equipment, insurance contracts and claims processing procedures.

Is considered a resource for others as it relates to claims questions and problem – solving.

Takes initiative to research and resolve claims processing and system issues using all available resources and without waiting for direction.

Views obstacles as opportunities for improvement and offers ideas and solutions.

Knows which questions to ask and what information to verify to get to the root cause of a problem.

Oversees and ensures the accuracy and integrity of all claims keyed or uploaded to the billing system by staff.

Work with Management to achieve company initiatives and performance goals.

Develops best practices to optimize claims processing quality.

Assist in month-end closing procedures Possesses superior customer service skills, outlining options while presenting unfavorable information in a manner that demonstrates empathy.

Reflects willingness to go the extra mile.

Evaluate professional skills of claim staff and provide appropriate claim assignments to them Assist in hiring and training new candidates in their job responsibilities.

Develop professional development plans for employees to improve performance efficiency.

Assist in employee performance evaluation, promotion, retention and termination activities.

Follows all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPPA requirements Performs other related duties as assigned.

SECONDARY RESPONSIBILITIES Demonstrates understanding and compliance with Alere Home Monitoring processes, policies and procedures.

Assists with implementation of work flow productivity improvements.

Maintains a culture of accountability in area of responsibility.

Assists with any special projects as directed by manager.

EDUCATION AND EXPERIENCE YOU’LL BRING Required Two or four year college degree and/or five year medical claims processing experience; or equivalent education/work experience Minimum three to four years supervisory experience Excellent oral and written communication skills Preferred Bachelor’s degree preferred WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career.

We offer: Training and career development , with onboarding programs for new employees and tuition assistance Financial security through competitive compensation, incentives and retirement plans Health care and well-being programs including medical, dental, vision, wellness and occupational health programs Paid time off 401(k) retirement savings with a generous company match The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

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