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Regional NOC Manager


This is a Contract position in Getzville, NY posted April 29, 2021.

Description About this role BlackRock’s Technology Infrastructure team is responsible for building and maintaining modern technologies both in the cloud and on-prem. We are looking for a Cloud Network Security Administrator to join our team. This is a new role in our interdisciplinary team focusing on leveraging cloud capabilities within BlackRock’s powerful asset management platform in a scalable, resilient, and secure manner. We are passionate about solving difficult problems through technology and are focused on utilizing the cloud to tackle large scale challenges. You are looking at a firm that recognizes strength comes from diversity, and will embrace your outstanding skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual. You are a strong candidate when it comes to your ability to work in an international team. You will have experience in building cloud infrastructure while keeping security, cost, performance and complexity at top of mind. As the Regional Network Operations Manager, you will: Lead a regional Network Operations (NOC) Team ensuring incidents are remediated and reported in a timely manner Utilize technical knowledge to drive NOC performance and ensure timely acknowledgement and remediation of all incidents/alerts Lead team transformation from traditional infrastructure management to Cloud infrastructure management Develop performance metrics for the global NOC. Continuous MTTR reduction by tracking ticket/alert/request progress and by identifying and removing process inefficiencies through a data driven approach Produce a framework for performance monitoring and metrics and reporting of KPI’s and associated trends on a repeatable process Drive ownership and accountability throughout the NOC function Collaborate with global peers to optimize and automate processes to improve operational efficiencies. Utilize industry experience to improve infrastructure reliability and monitoring capabilities for the function Provide people and human capital management including staff mentoring and career development Manage NOC shift rotation to ensure 24x7x365 coverage and be point of escalation for the team Encourage an environment built on trust, open communication, creative thinking and cohesive teamwork Skills: 10 years of network operations experience with at least 5 years in a relevant leadership role Experience of managing mission critical networks leveraging advanced technologies including (Cisco, Checkpoint, F5, advanced routing protocols, VXLAN, Security and Cloud deployments e.g. Azure, AWS, GCP) Experience in driving and raising issues with infrastructure vendors and Service Providers Extensive experience in managing and troubleshooting global networks including network management tools Self-Motivated, ability to work independently with minimal supervision and highly task-oriented person Scripting and Programming skills for Python, Bash, Ansible or Terraform, etc. is desirable CCIE or similar industry certification highly desirable Microsoft Azure 104 certification or higher is a plus Excellent written and verbal communication skills Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit | | Instagram: blackrock | Twitter: blackrock | LinkedIn: BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law. BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.