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Process Improvement Manager I (Senior Operations Associate) – Strategic Operations & Implementa[…]

Mount Sinai Medical Center

This is a Full-time position in New York, NY posted July 28, 2021.

Process Improvement Manager I (Senior Operations Associate)
– Strategic Operations & Implementation -Corporate
New York, New York Professional / Managerial / Administrative 2707352
Job Description

Strength Through Diversity

Ground breaking science.

Advancing medicine.

Healing made personal.

Strategic Operations & Implementation –Req # 2707352

Process Improvement Manager I ( Senior Operations Associate) 

The Process Improvement (PI) Manager I leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture.

The PI Manager I plans, manages and executes complex improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies.

The PI Manager I also acts as a leader for the department, serving as a mentor to junior PI Analysts and Engineers
Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives Uses project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success.

Coordinates and executes observational studies and evaluations to support improvement projects through interviews and in-person observations, and supporting data analysis Performs or oversees complex data analysis to support leadership decision making.

Types of data include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic data Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate clinical and administrative operations; able to provide constructive feedback to presentations developed by others Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel.

Considers context when presenting findings and recommendations Creates training content and administers didactic training curriculum on improvement tools and methodologies.

May administer training to all levels of the organization Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations Supports continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation Performs other duties as required
Bachelors’ degree (Masters Preferred)
Certification and/or working knowledge of Lean/ Six Sigma methodologies 5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model Certification and/or working knowledge of Lean/Six Sigma methodologies
Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence.

We share a common devotion to delivering exceptional patient care.

Yet we’re as diverse as the city we call home
– culturally, ethically, in outlook and lifestyle.

When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:
Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.

Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.

Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.

Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.

Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally.

We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care. 

Explore more about this opportunity and how you can help us write a new chapter in our story! 

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St.

Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer.

We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. 

150 East 42nd Street
4th Floor
New York, NY 10017

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If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Talent Acquisition team at P: 646-605-4600 or click on the Live Chat icon below!

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