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Operations Manager, Titles

ACV Auctions

This is a Full-time position in Buffalo, NY posted June 8, 2021.

ACV Auctions is the leading dealer-to-dealer, online automotive marketplace in the nation. We bring transparency to every transaction from start to finish, ensuring peace of mind and value for our customers. We do this with a combination of the industry’s best technology and the world’s best people. As a result of our team’s tireless effort and dedication, we’re growing at a staggering rate. ACV is attracting new people from widely different backgrounds and geographies who are invested in the genuine belief that we are creating something special.What you’ll be doing:ACV Auctions is looking for an Operations Manager for our Titles team. The Manager will report into the Senior Titles Manager and will manage day to day operations including, but not limited to: hiring, training, managing day to day workflow, handling escalations, coaching, performance management, strategic projects, mail distribution, phone management, staff scheduling, and report generation.* Hire, mentor, and train Title Associates, in line with the operating budget.* Be a key leader on the front lines of the operational group, managing escalations from customers, other operational teams, sales, and other departments as applicable.* Identify and escalate new business challenges as they arise taking a leading voice in providing as assessment and recommendations to senior management on proposed resolutions and process change/creation.* Document recurring title issues and potential problem scenarios to help with continuous education efforts for the entire Title team.* Provide administrative oversight of the Titles team including scheduling, performance management and other administrative duties as necessary to ensure accomplishment of all department and function objectives.* Identify opportunities for process improvements and lead their implementation within the Titles team and cross-functionally when needed.* Participate in the development of any new Title service or product to meet the evolving needs of our customers.* Be a leading voice for continual technical system changes, scoping the most impactful technical system investments to support ongoing efficiencies and improved accuracy of the Title’s team.* Identify, validate, and support other compliance requirements as needed.* Practice and promote Teamwork at all times. Be a model example of attitude and performance.* Daily oversight and reporting of metrics, goals, and KPI’s.What you should have:* Intimate knowledge of all roles within the Titles team.* Management experience preferred.* Bachelor’s degree or relevant experience required.* Proficiency in Microsoft Office Suite necessary.* Excellent Problem-Solving skills.* Demonstrated leadership in process improvement/establishment.* Demonstrated ability to build professional rapport, inspire a shared vision, inspire and motivate a team.* Pleasant disposition and excellent relationship building skills both in-person and over the phone, and understanding the importance. of building internal and external networks to increase personal effectiveness.* Ability to be self-motivated and able to work independently.* Adapt quickly to shifting priorities and assist others in doing so.* Ability to strive in a continually evolving, dynamic environment.* Ability to work in office at our HQ in Buffalo, NY.What we offer:* Competitive salary and benefits* Upbeat, innovative culture* Professional training opportunities* Flexible schedulesHiring is contingent on a satisfactory background check as permitted by law. Any falsification of your application or any other hiring materials is grounds for rescinding an offer or termination of employment.ACV Auctions is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.#LI-PLM