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Manager, Strategy & Operations – Merchant Services


This is a Full-time position in Atlanta, NY posted June 8, 2021.

About The Team
DoorDash is looking for a Merchant Services Strategy & Operations Manager to define and execute strategic initiatives that enhance the experience merchants have on our platform.

You’ll work cross-functionally between our sales, partner management, operations, product, and analytics teams to build a delightful experience for our merchants.
About The Role
Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience.

As DoorDash grows both in scale and breadth of offering, the strength of our merchant services engine must grow with it.
As our Merchant Services Strategy & Operations Manager, you’ll discover and drive performance improvements across the Merchant Services organization and build the foundation for it to scale.

This will include building and executing playbooks to scale the quantity and quality of the merchant services we offer, strategic initiatives to enhance productivity, process redesign, product roadmap and launches and resource allocation.

This role sits at the intersection of our revenue generation engine and our business teams, and as such will require ruthless prioritization and data-driven decision-making to ensure our team is working against the right goals and has the tools needed to achieve them.
We’re looking for someone who is self-motivated, highly analytical, data-driven, and has exceptional interpersonal and relationship-building skills.
You’re Excited About This Opportunity Because You Will…
– Devise initiatives against the overall Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants Operate
– Execute initiatives across process, product and people to move the numbers Experiment
– Use data-driven decision-making and sound business judgment to run process improvement tests Analyze
– Build models / process flows to evaluate quantitative and qualitative business cases for process improvement opportunities Influence
– Manage cross-functional projects with our sales, partner management, operations, product, engineering and business operations teams to improve the merchant experience and achieve targets
We’re Excited About You Because…
You have 4+ years of experience in strategy and operations or consulting; direct management experience, high-growth startup experience is preferred You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment You have excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus You have expert communication and interpersonal skills You’re entrepreneurial
– You have a bias towards action, an ownership mentality and are able to thrive in a fast-paced, constantly changing work environment You’re naturally curious
– You always look for ways to innovate and improve and want to shape the vision and direction of the company You’re gritty
– You roll up your sleeves and do whatever it takes to make things successful You’re a relationship-builder
– You can influence and motivate people at all levels across a variety of job functions You’re a problem solver
– You can independently translate high-level goals into actionable plans
Why You’ll Love Working at DoorDash
We are leaders
– Leadership is not limited to our management team.

It’s something everyone at DoorDash embraces and embodies.
We are operators
– We believe the only way to predict the future is to build it.

Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners
– Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.

We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team
– The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve.

We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

Our leaders seek the truth and welcome big, hairy, audacious questions.

We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users-from Dashers to Merchants to Customers.
We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.

That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.

Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place at DoorDash.

We value a diverse workforce
– people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Thank you to the Level Playing Field Institute for this statement of non-discrimination.
If you need any accommodations, please inform your recruiting contact upon initial connection.