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Manager, Sales Training-Front Line Care-(Remote US)

CTI Education Group

This is a Full-time position in New York, NY posted July 30, 2021.

Hillrom offers our employees challenging work experiences, a collaborative team environment, a comprehensive benefit offering and a place where you can grow your career.

You can join an environment that exemplifies inclusive, respectful behavior and belonging to create innovative, high performing teams that meet the demands of an ever-evolving healthcare landscape.

Joining Hillrom will allow you to make a true difference in peoples’ lives by enhancing outcomes for patients and their caregivers.

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

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Hillrom provides reasonable accommodation to applicants with physical and/or mental disabilities.

If you need special assistance or an accommodation to apply for a position at Hillrom, please call Hillrom’s HR Services at the Toll Free number 1-800-617-9784 option 1.

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

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Job Description
– Manager, Sales Training-Front Line Care-(Remote US) (21122931)

Job Description

Hillrom is a $2.8B leading worldwide manufacturer and provider of medical technologies and related services for the health care industry, including patient support systems, safe mobility and handling solutions, non-invasive therapeutic products for a variety of acute and chronic medical conditions, medical equipment rentals, surgical products and information technology solutions.

Hillrom’s comprehensive product and service offerings are used by health care providers across the health care continuum and around the world in hospitals, extended care facilities and home care settings to enhance the safety and quality of patient care.


The Sales Training Manager provides Front Line Care (FLC) product and soft skills learning and development to sales representatives and managers globally over the course of their tenure.

This person also oversees the process for ensuring distributor reps globally are trained and maintain a level of proficiency on Hillrom’s FLC products, which include patient monitoring, cardiology, physical exam, blood pressure, and thermometry.

This position also works across business units to ensure FLC’s requirements are included in an evolving centralized approach to learning and development (e.g., end-user customer training, virtual selling).

This position is currently virtual, and training is expected to remain virtual for the foreseeable future; however, global travel to Hillrom offices (up to 25%) may be required once it’s safe to do so.

This person will work with regional sales management to determine the best method to conduct training.

Execute existing learning and development process, recommend improvements, implement.

Partner with upstream marketing managers to create effective training for new product launches.

Prioritize learning and development needs globally.

Conduct instructor-led training (virtually and someday in person) globally; track training completion.

Create online and instructor-led training modules and make trainings available in Learning Management System.

Track learning success, partner with sales leadership to identify skills gaps, share output from gap analyses, and implement methodologies for the sales representatives to close their skills gaps.

Coordinate a team of FLC global LMS training administrators to ensure their success overseeing the training process for distributors in their territories Qualifications Bachelor’s degree is required, preferably in business, marketing, education, or nursing fields.

8 years or more of combined field sales and sales training, or equivalent.

Experience designing, creating, and implement training curriculum/workshops for behavior change.

Ability to diagnose and coach individuals to higher levels of performance, and to provide appropriate feedback to inform decisions if not meeting expectations.

Previous experience partnering with sales leadership to identify and drive sales training needs and gap assessments, strongly preferred.

Excellent presentation and facilitation skills; verbal and written communication skills Ability to work with a variety of customer groups (field sales, internal and external) Experience with Content Authoring tools such as Captivate, Articulate, or Brainshark Experience uploading content, assigning training, and managing paperless workflows in Learning Management Systems High level of proficiency with MS Office tools including PowerPoint and virtual platforms such as Teams or WebEx.

Knowledge of sales methodologies for hospital and physician office products and solutions, preferred .

Ability to establish strategic direction and drive execution.

Demonstrated flexibility, objectivity, commitment, and high energy level.

Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity



: Marketing

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