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Manager of Marketing Operations

Citigroup Inc.

This is a Full-time position in New York, NY posted June 7, 2021.

The Global Marketing Team (GMT) is responsible for ensuring Citi has a single, consistent voice across the enterprise and in the work we create. A brand voice that is both indicative of what we stand for as a firm and one that strongly supports the important role marketing plays in driving growth for the firm through innovative, personalized products and experiences for consumers and clients.The Strategy and Operations team is aimed at empowering GMT to deliver high performance and growth to our businesses through: (1) market intelligence & analytics to sharpen our priorities and marketing strategies; (2) disciplined finance, controls, and agency/partner management which maximize our resources and deliver a “clean year” and (3) embedding best-in-class processes and marketing capabilities – putting the best resources and knowledge at hand.Looking for a passionate, creative and organized individual to manage team operations for GMT. The key responsibilities include:* Manage a slate of internal team communications including monthly newsletters, town halls, leadership bullets, GPA calendar submissions, adhoc communications, etc. This includes consolidation and editing of various communications, developing town hall agendas and materials and distribution of communications via team channels.* Track team headcount and hiring, manage org charts, support team with onboarding new hires, support with other organization related work streams.* Manage various subscriptions for the team including agreements, user management, team communications and invoicing.* Manage “back to the office” process and facilities planning for the team.* Support development of new marketing capabilities and training curriculum.* Support with other strategy and operations projects as needed.Qualifications:* 5-7 years in financial services and program management* Proven analytical, project and process management skills* Solid organizational skills and ability to manage multiple projects at one time* Excellent interpersonal skills* Self-starter who also has a demonstrated ability to work successfully in team environment and drive results from team* Consistently demonstrates clear and concise written and verbal communication skills* Ability to interact appropriately with people across different functions and multiple levels across organizationEducation:* Bachelor’s/University degree, Master’s degree preferred