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Manager Front Office

Hilton Grand Vacations

This is a Full-time position in New York, NY posted June 8, 2021.

Job DescriptionAs a Front Office Manager, you will be responsible for providing leadership and mentorship to front desk agents throughout the shift. Provides excellence in service while checking owners and guests to property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company Values is encouraged at all times.* Accountable for the crafted and flawless movement of guests in and out of the resort providing outstanding levels of guest service through the guests stay. Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service.* Act as Manager on Duty on occasion and respond to emergency calls. Ensure all guests/owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacation standards are being applied.* Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel* Responsible for training and direction of new department employees. Ensure all Front Office quality standards are complied with and that all policies and procedures are consistently applied. Work in conjunction with accounting to improve accuracy.* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guests happiness* Assist in the daily maintenance of room inventory status to achieve efficient levels of revenues while maintaining high levels of guest’s expectations. Strong skills in inventory management.* Supervise the activities of the Front Office and ensure the timely completion of performance appraisals. Follows up on any team member issues that may arise.* Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position. Carries out reasonable requests of managementQualificationsBasic Qualifications:* High School Diploma/GED* 2 Years of Related Experience* 2 years of supervisory experience required* Ability to read, analyze and interpret documents.* Ability to build and interpret business communications and reports. Minimally intermediate computer skills. At minimum basic mathematical skills.* Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills.* Ability to resolve conflict, think on their feet, influence and mentor others.* Ability to work a flexible schedulePreferred Qualifications:* Bachelor’s Degree* VOICE Certified* 4 Years of Related Experience* 4+ years of management experience.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.