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Manager Food & Merchandise Operations (Beacon)

Madison Square Garden, Inc.

This is a Full-time position in New York, NY posted July 17, 2021.

OverviewMadison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com.Role SummaryThe Manager Food & Merchandise will plan and manage all facets of food, beverage and merchandise operations for all events and daily functions that concern this area to ensure the highest standards are consistently maintained, including company branded merchandise, consignment goods i.e. concerts, family shows, and all concessions sold at the theatre. Implement the monthly physical inventory process, calculate and submit all reconciliation of cash to Finance. Develop all standard operating procedures, assist with Department of Health inspections and budgeting process for all concerts and special events. Oversee and supervise employees; coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Will actively handle escalated customer issues and offer solutions for guests. Actively participate in the recruitment, selection, training and progressive disciplinary process for all part-time event driven personnel.Specific Functions/Activities Summary* Oversee and supervise employees; Actively participate in the recruitment, selection, training and progressive disciplinary process for part-time event driven personnel to ensure fair, consistent and best practices across department.* Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint.* Responsible for ensuring the highest level of customer service to our patrons-Ensure all employees are trained, motivated and empowered to maintain high levels of customer satisfaction.* Coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Actively handle escalated customer issues and offer solutions for guests.* Ensure departmental compliance with SOP’s.* Oversee and manage day to day food & merchandise operations related to events at Venue.* Manage event reconciliation with artists and all clients.* Experiment and test food and beverage items to improve per caps. Provide input and support regarding price points of all items sold at the theatre, product offerings should be competitive with leading markets and stay with in partnership guidelines.* Review inventory methods and controls; minimizing loss and maximize efficiency. Implement monthly physical inventory process and submit to Finance.* Partner with Food & Merchandise Directors/Mangers in other Venues, as needed.* Responsible for ongoing Department of Health compliance and maintenance of an “A” grade by upholding company food safety, food handling and sanitation requirements.* Work closely, stay up to date, and communicate often/thoroughly with the IT Dept regarding internal POS programs.Qualifications* The ideal candidate will have a minimum of 5-7 years food & beverage management experience in a sports, entertainment, or theater facility.* Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.* Knowledge of industry business practices and strategic direction.* Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors.* Expert in customer service transactions and delivery that will drive improvement with front-line employees and brand perception.* Excellent verbal & written communication, organizational and time management skills required.* Must be able to multi-task and prioritize in a deadline-oriented environment.* PC skills including MS Word, Excel, Outlook and PowerPoint are essential.* Must have the ability to work independently when necessary and use sound business judgment.* Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.* Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.* Skilled at working collaboratively and on a team environment.SUPERVISION:* F&M Supervisors and F&M PT Staff.SPECIAL REQUIREMENTS OF THE JOB:* Lifting 25 lbs. and occasionally lifting of objects weighing more.* Must be receptive to working outside in inclement weather and extreme temperatures.* Ability to stand and move about the theater throughout the duration of an event; requires a significant degree of reaching, pushing and pulling.* Must be able to work a flexible schedule inclusive of weekends, nights and holidays.* Willing to travel to other locations as needed.The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement.EducationCandidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role.EEO StatementAt MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.