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District Manager, Field Repair


This is a Full-time position in Astoria, NY posted July 30, 2021.

Assurant is looking for qualified District Managers to cover carrier retail (in-store) locations across the nation to fill current and future openings

Our team of In-Store Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices, and determining warranty adjudication.

You’ll lead a team of Technicians across 10-12 retail stores and be responsible for establishing and maintaining operations for your assigned store footprint; ensuring customer experience, quality and productivity objectives are achieved.

You’ll be responsible for inventory, expense control and operating costs, technician coaching and training and other duties as assigned.

How are we different?

We start you off with training so you can be an expert in device repair and provide a superior customer experience

Excellent compensation & benefits

Medical benefits that begin on your first day

Tuition reimbursement available after 6 months

Exceptional paid time off

And More!!!

What you’ll do:

Oversee operations and performance of repair operations across retail stores in a geographic area

Will be responsible for 10-12 store locations (requires 25% up to 50% travel)

Conduct regularly recurring meetings with In-Store Repair Technicians

Review store repair metrics and customer feedback data to identify and create action plans to address performance opportunities

Drive repair operations and customer experience metrics by motivating Repair Technicians, holding them accountable for performance and behaviors and providing targeted feedback as required

Coach Repair Technicians on how to handle difficult and complicated situations

Conduct ongoing coaching sessions with Repair Technicians to ensure culture, processes, and activities are aligned with Assurant’s values

Conduct quarterly operational store updates/report-outs

Conduct monthly and quarterly business reviews with Sr.

Leaders to provide updates around overall store performance

Develop and manage schedules within parameters to achieve expense targets while maintaining required coverage of store hours

Maintain recruitment practices to ensure adequate staffing levels in retail stores

Skills & experience we need you to have:

Bachelors Degree

3 years of experience with product service support or troubleshooting electronics

5 years of face-to-face customer service experience

3 years of leading teams responsible for electronic repairs

Knowledge of mobile devices and operating systems

Strong oral and written communication skills

Strong teamwork and collaboration skills

Basic knowledge of Microsoft Office

If this sounds like you or if you want to learn more, apply to the job for the opportunity to talk to one of our recruiters!