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Deal Operations Manager


This is a Full-time position in Holbrook, NY posted June 10, 2021.

Regional Deal OperationsSitecore is the global leader in digital experience management software that combines content management, personalization, and commerce. More than 5,200 well known brands have trusted Sitecore to deliver personalized interactions that delight audiences, build loyalty and drive revenue.Our employees are our foundation. Sitecore is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents and over 20 countries. The Sitecore values are what drive and unite us across the globe. Learn more about the Sitecore values here: Deal Operations will partner with Sales Leadership and Account Executives to drive deals over the line. This role will report to the global head of Deal Operations and work closely with several parts of the business including Sales, Services, Compliance, Revenue Accounting, Legal, Pricing, etc. Major areas of focus include supporting sales in structuring complex, large deals and identification / analysis of over deployment situations.Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we are looking for Regional Deal Operations.Responsibilities:Deal Crafting/Structuring* Being a trusted partner to the sales team, collaborating on deal structures, pricing, commercial terms, revenue recognition and legal* Negotiating with customers in large, complex, and difficult transactions* Supporting the sales organization in quoting and securing internal agreement on deal parameters* Comparing Customer contracts and their current deployments, to assess over deployment situations and leveraging them appropriately in sales cycles* Serving as an escalation point when needed to help move deals forward* Providing analysis around trends in customer requests and pricing* Training other stakeholders on deal structuring and negotiation best practices* Ensuring that crafted deals are done in line with the long-term objective of the company* Participating in the implementation of new deal-related processes across teams* Bring the primary liaison between multiple groups, such as Revenue Accounting, Sales Ops, Legal, Pricing to facilitate the deal process* Collaborating and sharing best practices across the globe.* Cultivating internal relationships with all levels of the sales organisationRequirements:* 5+ years of sales and/or deal-desk experience in a top tier software company.* Bachelor’s Degree.* Strong analytical and negotiation skills.* Works effectively in an unstructured environment with multiple competing deadlines.* Autonomous, always focused on doing what’s right for the business.* High energy and enthusiasm.* Willing and able to roll-up the sleeves to get things done.* Flexible to work extended hours during peak periods, especially end of financial periods.* Travel may be required.