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Quality Assurance Representative

Partnership Employment

This is a Full-time position in White Plains, NY posted June 10, 2021.

We are seeking a Quality Assurance Representative for a reputable laboratory services company!

This is an opportunity to join a healthcare industry leader, working with state of the art equipment and gaining training from accomplished scientists.

Enjoy competitive pay, a welcoming work environment and career gowth opportunities!

Apply today for immediate consideration.
Previous experience with customer service Excellent phone etiquette and communication skills Experience using Microsoft Office applications Strong attention to detail Experience in Pathology Lab a plus
Job Requirements:

Responsible for generating and sorting the QA report on a daily basis.

Communicate QA issues with external clients in an effort to obtain correct information to process the case.

Prioritize work and meet deadlines.

Ensure to Resolve and document all QA cases with a proper and clear Resolution.

Communicate with the Sales Force when added assistance is needed to resolve QA issue.

Utilize Fax Authorization Forms to retrieve pertinent information needed to resolve a QA case that must be industry compliant before processing.

Ensure fax authorizations are filled out correctly and returned promptly.

Follow up with pathologist and the VP of QA when unsure of how to proceed with a given situation.

Communicate repeat issues to Sales Representative.

Follow up with the lab supervisors when discrepancies occur on accessioned and grossed cases.

Contact, communicate, and verify all site discrepancies between requisitions and slides discovered by pathologist to the external client.

Return specimen to clients when necessary using FedEx website and document returns and cancelations.

Communicate all incorrect and unnecessary flags with management.

Post entries for amended reports as directed by the manager.