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Patient Access Services Representative – Evenings – Emergency Department

NYU Langone Health

This is a Contract position in Mineola, NY posted June 9, 2021.

NYU Langone Hospital-Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

Position Summary:
We have an exciting opportunity to join our team as a Patient Access Services Representative.

In this role, the successful candidate is responsible for completing the registration process and creating the first impression of the institution’s services to patients, families and other external customers. Articulate required information in a manner that patients, guarantors and family members understand, ensuring clear explanation of their financial responsibilities and expectations. Assume clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Job Responsibilities:

  • Complete the pre-arrival, check-in and call-in registration, benefit and insurance verification and patient liability collection for all scheduled appointments.
  • Interview patients and guarantors to obtain screening information for financial counseling.
  • Work with medical staff, nursing, ancillary departments, insurance payors and other external sources to assist families in obtaining healthcare and financial services.
  • Perform financial clearance for claim processing during registration by interviewing patients, collecting and recording all necessary information such as proper insurance, payor plan choice, billing address, and guarantor and, or subscriber information assigned in the ADT system.
  • Ensure patients and or representatives are informed of regulations surrounding the required consents at the time of registration or thereafter. Ensure co-pays, co-insurance, and deductible are collected per Point of Service collection policies and procedures.
  • Investigate and resolve various error worklist on a daily basis.
  • Perform other duties as assigned.

Minimum Qualifications:
To qualify you must have a High School diploma or GED.

Preferred Qualifications:
Certified Healthcare Access Associate (CHAA). 1-2 years Customer service experience in a healthcare or related setting.
Basic computer skills, including Microsoft Office applications (Outlook, Word and Excel) . Excellent communication (both written and oral), detail orientation, customer service, organization, and multitasking skills. Customer service experience in a Healthcare or related setting. Knowledge of medical terminology.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital-Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

NYU Langone Hospital-Long Island is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Hospital-Long Island’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.