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Head of Retail Mortgage Sales


This is a Full-time position in New York, NY posted June 9, 2021.

**Sales Function Group Manager**Citi’s Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services.

Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.CitiMortgage is looking for a dynamic executive sales leader who drives client value, leads change, works as a partner, delivers results, acts as an owner and builds great teams.

This influential leader will provide strategic direction and oversight to a combined staff of over 800 employees, seeking to meet and exceed customer expectations and business goals.

In this role you will have the opportunity to be an innovative front-runner with a focus on the digital Mortgage space while shifting the sales organization to a full purchase strategy.

The right person for this position will be a visionary and leader who is ready for exciting and challenging work that puts the clients first.Specific Responsibilities:+ Build a best in class customer experience across all retail mortgage sales channels; direct leadership responsibility and accountability for Distributed Retail Sales and Direct-to-Consumer Sales.+ Ability to build and execute a growth recruitment and retention strategy to grow a Retail Mortgage Salesforce.+ Be accountable for developing nationwide sales strategy, as well as execution of Volume Plan, Expense Plan, Quality targets and the Client Experience.+ Create integrated business plans with business leaders from Distributed Retail Sales, Direct-to-Consumer Sales, and the Retail bank; partner with leaders to drive integrated Multi-Relationship Client strategy across all retail channels.+ Partner extensively with fulfillment to implement, support and execute strategic business plan.+ Consistent with strategic plan, set mortgage performance goals and budget; develop and utilize key performance metrics to measure and analyze progress against goals and budget.+ Manage, develop, and deliver written and oral communications, presentations and assessments to executive leadership as well as nationwide teams.+ Protect our clients and the franchise through a relentless commitment to control and governance built on the highest standard of personal ethics and responsibility.+ Drive strategic initiatives and activities to maximize growth of the Retail Mortgage business; Ensure the people strategy and organizational capabilities are aligned to the business strategy.+ Well versed in the fast changing, competitive landscape of the mortgage industry – including digital, robotics, and product offers.+ Align with other Global Consumer Sales leaders to drive identify opportunities to deepen existing customer relationships through other products and exploring opportunities to expand client wallet; Drive a coordinated approach to product launches including origination, demand assessment, marketing and execution efforts.+ Manage, develop, and deliver written and oral communications, presentations and assessments to internal and external “audit” functions, including internal Audit Risk and Review (ARR) teams and external CRA and Fair Lending regulators/exam teams, articulating strategic initiatives, internal and external factors impacting mortgage production, and controls and processes in place to analyze and report on related information.

Align with corporate standards and objectives.+ Own the development and execution of key strategic initiatives for CRA and Fair Lending designed to better serve LMI and Minority customers and communities and improve regulatory performance and cost structures related to CRA, and Fair Lending performance.+ Advise executive and senior management on key Fair Lending and CRA risks and manage execution of risk mitigation strategies.

Liaise with/bridge corporate compliance groups and business managers to develop pragmatic approaches to minimizing compliance/regulatory risks while balancing business and client needs.+ Represent CitiMortgage by sharing the Strategic plan both internally and externally while optimizing outreach; Formulate and articulate CMI positions on CRA regulatory reform for inclusion in corporate and trade association public responses.**About Citi**Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions.

Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.Citi’s Mission and Value Proposition ( explains what we do and Citi Leadership Standards ( explain how we do it.

Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.Diversity is a key business imperative and a source of strength at Citi.

We serve clients from every walk of life, every background and every origin.

Our goal is to have our workforce reflect this same diversity at all levels.

Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.No Relocation Available.Equal Opportunity Employer M/F/D/VAll new hires are subject to work eligibility verification via the DHS E-Verification system.Qualifications:+ 10+ years Mortgage Banking experience, including originations and operations; 7+ years management experience+ Thought leadership in Mortgage with P&L ownership and the ability to operate at a big picture level.

A proven track record of decision making and problem-solving based on analysis is critical.+ Demonstrated ability to work collaboratively across multiple stakeholders – challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue.+ Proven ability to lead through change and build an ethical culture that supports diversity and inclusion+ Outstanding executive communications skills/extensive knowledge of legal, regulatory, business partnerships and corporate policies/procedures to ensure compliance and minimize corporate risk+ Involvement in a variety of broad based and complex issues requiring conceptual analysis.+ BS/BA degree or equivalent combination of education/experience.

MBA preferred.**NOTE** The information listed within this description summary is intended to indicate the general nature and level of work.

It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.**Job Family Group:**Consumer Sales**Job Family:**Consumer Product Sales**Time Type:**Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc.

and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (** .View the “EEO is the Law ( ” poster.

View the EEO is the Law Supplement ( .View the EEO Policy Statement (om/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.