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Spa Attendant

Mohonk Mountain House

This is a Contract position in New Paltz, NY posted June 9, 2021.

Our award-winning resort and spa is located in the heart of the Hudson Valley near New Paltz, New York. Both our guests and employees enjoy recreation and renewal of the body and mind in its spectacular natural setting of timeless cliffs and a pristine mountain lake on 1,200 woodland acres. Founded in 1869, Mohonk Mountain House has been owned and operated by the Smiley family for five generations. When you join our team, you become part of the Mohonk family.

Mohonk Mountain House welcomes applicants who have a positive attitude, a wish to use their skills and knowledge to provide “legendary customer service,” and a desire to learn and grow. The Mountain House is proud to promote employees from within and seeks to foster a sense of teamwork and commitment to excellence throughout the resort.


Maintains, organizes, and cleans all necessary items and areas in the Spa. Ensures all supplies guests use are restocked and all areas are continuously monitored for cleanliness.


  • Wear Proper Protective Equipment when performing tasks that recommend such equipment.
  • Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
  • Identify safety hazards, report, and follow up to see that corrective action is taken.
  • Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees, or hotel assets.
  • Demonstrate organizational skills.
  • Work productively with or without supervision when performing routine tasks.
  • Prioritize and meet deadlines in a fast-paced dynamic environment.
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well groomed appearance and maintaining a positive, professional image to our customers.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
  • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
  • Develop and maintain positive working relationships with other staff.
  • Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
  • Attend trainings as needed to develop work knowledge and safety.
  • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
  • Lift up to 50 pounds from ground level to four feet and carry a distance of up to 50 feet with/without assistance. Walk up to 3 miles per day.
  • Maneuver carts or dollies safely with loads up to 200 pounds through passageways, elevators, or outdoors up to 100 feet.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Work under stress from contact with public, demanding deadlines, and changing priorities and conditions.
  • Clean designated areas according to set guidelines and protocols.
  • Work outdoors and exposed to natural elements.
  • Fold laundry as specified to type ranging from small items such as washcloths to large blankets and towels.
  • Operate laundry equipment effectively and within specified guidelines.
  • Sort soiled laundry appropriately and efficiently.
  • Complete shift check list for duties assigned for opening or closing shifts.
  • Sanitize touch point areas wearing appropriate protective equipment and complete check list daily.
  • Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
  • Report damaged or missing furnishings or decorative items.
  • Complete guest and staff requests in a timely manner. Report to a supervisor if a request will not be completed in a timely manner.
  • Attend daily shift briefing.
  • Complete routine and when necessary deep cleaning of areas as required.
  • Sanitize hydrotherapy tub as needed following protocols and wearing protective equipment.
  • Stock tea bars, guest locker room amenities, supply closets, and towel storage as assigned.
  • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
  • Act calmly and effectively in emergency situations.
  • Analyze problems and develop and implement action plans to address problems.
  • Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area.
  • Demonstrate excellent interpersonal and communication skills in dealing with guests and staff.


  • Valid Driver’s License and at least 21 years of age with at least two years of licensed driving experience.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.