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Server Project Leader

Cinter Career

This is a Full-time position in New York City, NY posted July 18, 2021.

We are seeking a “Server Project Leader” in the NY area.

Key Responsibilities: * Ensure an outstanding level of customer service by providing direct IT support to customers and supporting projects under Project Manger?s supervision.* Promote excellent customer service, effective response times, and provide expert insights into general support issues.* Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.* Travel to customer locations and data centers for physical work.* Communicate with external vendors to manage projects.* Communicate with distributors and manufacturers to troubleshoot issues.* Analyzing and identifying trends in issue reporting, and devising preventative solutions.

Expected to offer suggestions for any noted process improvements, and develop the new procedures.* Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.* Other duties as assigned by Department Director.

The right candidate will possess: * Experience with design and implementation: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).* Excellent troubleshooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).* Strong background in information security.

Skills & Qualifications: * Bachelor?s degree in Computer Science or related field* MCP, AWS certifications are a plus.* Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.

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