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Senior Implementations Solutions Engineer


This is a Full-time position in Albany, NY posted July 16, 2021.

**What does a great Implementations Solutions Data Engineer do?**You will be responsible for providing expertise and support of technical issues for the DNA CCM product suite of tools.

You will act as solutions engineer, consultant, and technical partner as the primary focal point between Client and Product Management, Development, & Application Consulting for technical issues and problem resolution for implementing clients.

You will lead the data conversion for all CCM ASP and hosted clients.

You will coordinate with application consultants to troubleshoot and solution through CCM user acceptance testing.

In addition, you will contribute to the professional services projects by helping clients with custom reporting and programming for their credit card management system.**In this role, you can look forward to:**+ Assisting customers with the conversion of their credit card data into DNA’s credit card management system+ Troubleshooting technical issues related to data conversion and application usage+ Developing MS SQL SERVER code to convert data into the CCM constructs+ Logging, tracking and managing all incoming service cases, maintaining current notes, providing timely (measured by internal service level agreements) and accurate resolution of client issues, while ensuring client satisfaction+ Leading professional services solutions engagements to aid clients with their technical CCM needs+ Responsibility for staging test scenarios in cert environments, document solutions, and disseminating knowledge+ Contributing to process improvement techniques and the use of the latest SQL Server technology+ Submitting system defects and enhancements to development with detailed analysis.+ Participating in ongoing training sessions and conducting micro informational training with clients and staff.+ Working with internal associates through swarming to resolve complex technical software and integration issues+ Testing and validating system changes to software to ensure proper operations and freedom of defects+ Working independently in on multiple projects**Basic Qualifications for Consideration:**+ Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field+ Three years minimum experience with a Business Application Software product, with emphasis on the skill characteristics below.**Preferred Skills, Experience, and Education:**+ Experience in credit card processing and servicing+ Minimum of 3 years’ experience working in an IT support related department+ Minimum of 4 years’ experience coding in MS SQL Server+ Have strong trouble shooting and analytical background with proven results+ Strong understanding of financial institutions and the implementation processing+ Experience managing and maintaining Microsoft SQL databases+ Strong understanding of current Microsoft Windows server and desktop operating systems+ Knowledge of TCP/IP, Active Directory, Microsoft Security, and Proxy servers+ Knowledge of remote desktop and VPN connections+ Must possess exceptional interpersonal and organizational skills as well as excellent written and verbal communication skills+ Ability to work productively in a fast-paced, deadline-driven environment while exercising professionalism in communication with clients and management+ Ability to multi-task while working with multiple cases and clients.

Dedication to providing the highest level of client service+ Familiarity with the credit card processing environment+ Technical writing experience to aid in th creation and maintenance of Technical documentation (hardware / software requirements / recommendations, user technical information, internal procedural, etc.) as needed**Travel required:** 15% Percentage/frequency of travel**_Role is performed remotely within the United States; not eligible in Colorado_**We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.**Learn more about Fiserv:**To support the total well-being of our associates, Fiserv takes a broad approach to our benefits.

We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs.

Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast.

And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day.

Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world.

As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.In this role you will be aligned with solutions to our banking customers.

We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions.

We offer flexible technology solutions that enable financial institutions to quickly align to customers’ expectations.

With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomesFiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.

Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.We welcome and encourage diversity in our workforce.

Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)Explore the possibilities of a career with Fiserv and Find Your Forward with us.