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Lead Development Specialist

Teladoc Health

This is a Full-time position in Purchase, NY posted November 20, 2021.

The Opportunity

Teladoc Health is transforming how people access and experience healthcare.

Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day.

Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care.

Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members.

This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

Under the general direction of the Manager, Lead Development, the Lead Development Specialist is responsible for contributing to the overall success of the HHS lead development program, including achievement of key performance metrics, SLAs and revenue goals.  This role is responsible for HHS customer/prospect engagements through multiple channels, to facilitate introductions to the sales team and convert leads to opportunities.  The Lead Development Specialist plays a critical role in qualifying new and expansion inbound leads and building quality sales pipeline.
Utilize CRM (SFDC), Definitive, Marketo, LinkedIn and other tools as necessary to research and engage prospective customers and contacts to identify decision makers at target account and markets
Engage website partners to access data and respond to all qualified leads in a timely and professional manner
Perform continuous outreach to prospective customers via email and telephone, meeting all established service level agreements
Conduct thorough and professional discovery calls to prospects, utilizing BANT qualification criteria 
Facilitate professional introduction calls between qualified leads and key members of Sales team (by area or Solution) and secure a qualified sales advance outcome per meeting
Document all research and relevant meeting notes in CRM and send to Sales team
Deliver multiple high quality prospect meetings per week
Utilize email templates for introduction, discovery and ending communications to prospective customers and contacts
Adhere to playbooks, procedures and processes for ultimate team performance
Maintain records of all activities in CRM (Salesforce)
Utilize existing marketing tools and Teladoc website to engage potential customers
Foster strong collaborative relationships with Field Sales, internal stakeholders and key health system decision makers
Work cross functionally to deploy internal strategies, positioning and support for the HHS team
Complete other duties as assigned
Candidate Profile
Self-starter capable of working independently and organizing workflow to meet changing priorities and deadlines
Possesses excellent communication and presentation skills, both verbal and written
Possesses listening skills that allow for effective customer and team communications
Able to track key performance metrics, ensure achievement of SLAs and corporate objectives
Systems/process oriented.

Ability to oversee/drive a project from start to finish
Strong work ethic and results oriented disposition.  Tenacious, and driven to succeed
Ability to multi-task and work in fast paced environment.  Ability to function through ambiguity
Works well with team members and cross-departmentally
Highly detail oriented with excellent organizational skills
A Bachelor’s degree from a four-year college or university, or equivalent
3-5 years’ experience in a high tech (SaaS) environment and/or health care environment preferred
Proven track record of meeting or exceeding goals and objectives
Previous customer-facing experience required
Disciplined organizational skills and record keeping in CRM systems ( experience is preferred)
Proficiency with Microsoft Office and Outlook
Proficiency with LinkedIn

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations.

Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation.

We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things.

Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding
– we have a mother’s room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.