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Guest Service Agent

High Hotels

This is a Full-time position in Middletown, NY posted June 10, 2021.

Hotel Front Desk Representative (Administrative)High Hotels Ltd., is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and overall product quality. If you’re looking for a career that offers growth opportunities and values its coworkers, then join our growing team of Guest Service Representatives! This position is located at theCourtyard by Marriott, located in Middletown, NY Guest Service Representatives will be responsible to attending to the needs of guests, especially during the check-in/check-out processes. Highly organized individuals would thrive in this position. No prior hotel experience is required! We are willing to train candidates who demonstrate the aptitude to learn our type of work. Our ideal candidate will have flexibility to work multiple shifts including 7:00 am – 3:00 pm and 3:00 pm – 11:00 pm. We have full-time available and part-time weekends only available. Areas of responsibility for our guest service representatives include: Responding to guest requests and inquiries Taking, modifying, and canceling guest reservations Communicate hotel facilities and services to all guests Provide information on the local area and points of interest Assisting guests with arrivals and departures. Answeringfrontdeskphone Cash handling Our next team-member will ideally possess the following educational and work qualifications: A high school diploma or general equivalent (GED) preferred The ability to work in both a team environment and independently Customer service experience Strong math, reading, and communication skills Availability to work weekends and holidays is required. Working for The High Companies: At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 80 years ago! Excellent benefits including medical, dental and vision available for full-time coworkers.Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year 401(k) Retirement Plan with a company match Bonus programs – for all housekeeping and front desk co-workers Worldwide travel discounts Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description Associated topics: bell attendant, club, desk, door, front desk, guest, hotel, inn, plaza, sheraton