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Chief Operations Officer – Remote

411 Locals

This is a Full-time position in New York, NY posted December 29, 2021.

Experience needed:

  • 3+ years related work experience

Education:

  • Bachelor’s

Are you an entrepreneur with a desire to build something big?

Tired of waiting for your next promotion?

Are you ready to make a difference?

Do you have the skills and knowledge to build a lead generation LOB for an International Company staffed by a motivated and driven team?

If you have experience starting and successfully growing multi million dollar operations, hardcore sales and influential skills, intrinsic motivation and confidence to work in businesses that are operationally intensive, this position is for you!

The COO will be developing an entirely new line of business from scratch.

Experience with BPO, US customers and Business Development is a must.

Over the past 14 years 411 Locals and affiliated companies have developed a robust and effective SOP for Outbound Lead Generation that was used for all of our lines of businesses.

We believe the time has come for us to package this very competitive know – how and offer it as a product to other businesses.

Who We are Looking For

– Someone who has experience to start and grow a new line of business , be the pioneer, has the vision and can make it happen.

– Someone who can direct, organize, improve, sustainably grow, and run 411 Lead Generation and affiliated companies keeping with the corporate guidance documents (Mission, Vision, Strategy, Critical Responsibilities, Goals, etc.).

– Someone who can be the direct link between departments and functions of the company to achieve forecasted targets while innovating the processes, and managing the quality, growth, and continuity of the company operations.

– Someone who will develop and implement a portfolio of initiatives, designed to improve the end-to-end customer experience.

– Someone with a background in Business Development Management and Finance.

– Someone with experience in BPO and go to market strategy, you must be able to package and market services.

– Someone who has got the attitude and drive to build new lead generation in a BPO setup.

Scope

Responsible for:

  • the management of the staff, assets, and P&L of Today Only company
  • developing business management and communication structures that will support the growth of the business
  • Hiring and firing authority for Directors with approval by the President

Deciding on:

  • Business strategy execution
  • Improving on the business strategy
  • Interdepartmental projects
  • Spending up to $…………, beyond that with approval by the President

Key Responsibilities

  • Achieve or surpass forecasted for the company:
  • Revenue
  • Profit
  • Diversification
  • Achieve or surpass for new projects:
  • Revenue
  • Profit
  • ROI
  • Break even time

Core Values

  • Developing a detailed and profound understanding about the company, and internal inmate’s behavior from the point of view of the Divisions, team member and inmate’s reason and motivation to come, like, stay, and leave.
  • By challenging assumptions about what is possible, and testing, developing better inmates approach techniques, structures, concepts, and methods for achieving results.
  • Measuring, collecting, synthesizing, keeping available and confidential, and implementing the company recovery know-how. 
  • Continuously educating themselves on the trade
  • Continuously improving processes to increase effectiveness, and efficiency by simplifying and reducing costs and time waste.
  • Developing and leading the people in the company in the skill and art of the recovery and to be able to take more responsibility, and be ready to step up, as part of succession plans and /or to grow the operation
  • Planning, forecasting, tracking, analyzing, and reporting the performance of all the company departments.
  • Facilitate and lead the cooperation between the departments and aligning plans, forecasts, processes, expectations, timelines, resources, workforce, etc., and communicating these.
  • Participating in forums, projects, focus groups, etc.

    with the inmates,

  • Collaborating with Recruiting, Training, and QA on designing and calibrating the requirements for selection, training and quality assurance of the personnel.
  • Creating, complying with, and implementing policies, procedures, job descriptions, and guidelines which involves their respective department.
  • Managing risks for the company
  • Deciding on escalated and disputed wrong decisions, evaluations, and policies and practices if they are not in the interest of the customer, company, and staff.
  • Provide channels and ways for reporting and taking action to prevent and minimize anything that might damage the interests of the customer, the company, and the staff..
  • Protecting the company’s interest and reputation in all activities.
  • Get Things Done, Deliver Results, Own It!

    Directly Communicate, Fiercely Collaborate .

    Innovate Always and in All Ways.

    Domain Experts, Company Experts.

    Growth: Customers, Company, People .

Other Key Performance Indicators

PO

DPAD

Attendance

Work Conditions

  • Compensation
  • Base salary
  • Profit share based on growth and profitability
  • Sign on bonus

Requirements

Must have knowledge and functional expertise in the following areas:

Operations

  • Large call center operations, including management of global and remote operations.
  • Change management.

    This could extend to methodologies applied to resources, business processes, budget allocations and other operational aspects of a business unit or to the organization as a whole.

  • Large organizations with multiple departments and business units.

    Be able to manage multiple layers of management

Advertising

  • Hands-on experience with demonstrated successes in the online advertising service area.

Sales

  • Strong experience in outbound calling
  • Comfortable working with sales processes and adjustments (design and redesign) to advance performance.
  • Understanding of sustaining operational consistency in sales
  • Experience with small to midsize business owners in the US

Customer Service

  • Managing the journey of the customer throughout the customer interaction process and how it relates to the overall sales/customer service funnel
  • Experience in designing customer rattraction programs

Understanding of IT and software development

Marketing 

  • Keen understanding of customers and market segmentation
  • Understanding of marketing automation