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Business Affairs Coordinator

UnitedHealth Group

This is a Full-time position in New Hyde Park, NY posted June 7, 2021.

Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life’s best work.SM

The Senior Business Operations Coordinator will obtain accurate records, patient demographic and insurance information in the billing and PAI systems for multiple units. Works on multiple platforms to obtain benefit verification and authorization from insurers to facilitate prompt and appropriate payment for hospital services. Collects payments and educates patients about the Financial Assistance program.

This position is full – time (37.5 hours / week) Monday to Friday. Employees are required to work our normal business hours of 9:00am – 5:00pm, Weekdays. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 400 Lakeville Rd, New Hyde Park, NY 11042.

Primary Responsibilities:

  • Communicates professionally and courteously with patients and family members while obtaining or clarifying demographic information and / or insurance benefits and / or financial responsibility
  • Communicates the hospitals collection policy and collects self – pay and copay obligations
  • Utilizes Health Pay 24 to collect payments
  • Educates uninsured / under insured patients about the financial assistance program
  • Utilizes PAI system to complete complex elective, urgent and / or preregistration work lists of accounts
  • Contacts insurers to verify patients’ insurance benefits, utilizes insurance websites and other means of electronic insurance verification (HDX) to obtain all information necessary for securing patient accounts. (Coordination of benefits, benefit coverage, limits, copay / deductible amounts, and authorization)
  • Secures authorizations for admissions and procedures when necessary
  • Insures high quality information is recorded in systems at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience, primarily utilizing the phone to contact customer with regard to services or products
  • Ability to use a Windows PC and learn new and complex computer systems easily
  • Experience using phone and computer as primary tools to complete work on a daily basis
  • Data Entry experience with displayed accuracy in noting documentations
  • Experience in insurance verification, pre – registration, and patient intake in a medical setting
  • Ability to work a 5 day shift, Monday to Friday, 37.5 hours per week, weekday shift 9 AM to 5 PM. Holidays and ability to work overtime as needed
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Previous experience in payment collections
  • Previous experience in the healthcare and / or health insurance industry

Soft Skills:

  • Ability to communicate well and effectively interact with patients and families over the phone

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with Optum360. At Optum360, we’re on the forefront of health care innovation. With health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyone. We’re part of the Optum and UnitedHealth Group family of companies, making us part of a global effort to improve lives through better health care. In other words, it’s a great time to be part of the Optum360 team. Take a closer look now and discover why a career here could be the start to doing your life’s best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, New Hyde Park, NY, customer service, registration, part time, on call, hospital, office, clinic, flex, weekends, hiring immediately, #rpo