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Help Desk Technician


This is a Full-time position in New York City, NY posted July 18, 2021.

About Anexinet: For over two decades, Anexinet has helped organizations globally, manage their complex IT infrastructures through smart planning, execution and management.

We pride ourselves on being a “One Stop IT Shop”, tailored to meet companies?

intricate IT needs.

Our solutions include Strategic IT Consulting, On-Site or Cloud-Based IT Management, our 24/7/365 Service Desk, Management and Advisory, Web and Mobile Solutions, Business Intelligence and more.

Anexinet has a team of over 200 certified engineers who provide world-class customer service and support globally Position Responsibilities: * Log incidents and requests into the ITSM platform.* Provide onsite, telephone, remote and email support to Anexinet customers.* Ensure that support requests including application specific and others that cannot be resolved within 20 minutes (maximum) are properly routed to Senior Service Desk Engineers or external resources as needed.* Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers on, Printer Servers, Office 365, Mac?s, workstation and network connectivity issues, and Exchange Server.* Provide technical support for Microsoft Office Applications and Office 365* Create and remove user accounts (Active Directory and other systems) according to pre-defined templates or procedures* Maintain computer inventory and facilitate ordering of additional equipment when inventory is running low* Image laptops for new/existing users* Facilitate repairs with equipment vendors* Perform Disaster Recovery testing on Infrastructure Position Requirements: * 2+ years of related experience.* Hands-on experience with the following technologies: Windows Desktop Platforms, Windows Server, Exchange Server, Small Business Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Mac, Microsoft Office Applications.

Experience with Linux is a plus* A Bachelor’s degree or Master’s Degree, Information Systems, Engineering, Business, or other related field, or 2 years related experience and/or training or equivalent combination of education and experience.* Strong customer service skills* Ability to work independently and in a team environment* Strong verbal and written communication skills* Availability to work flexible hours is strongly preferred Preferred Certifications: * CompTIA: A+, Network +* ITIL* Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2019, MCSA-SQL Server 2019, MCSE-Service Infrastructure