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Help Desk Technician

Enterprise Engineering

This is a Full-time position in Ossining, NY posted April 30, 2021.

This would be a contract to hire then conversion to full-time after 6 months. Working Schedule Onsite at Ossining office 3 days a week traveling to other sites if necessary. Must have reliable transportation Position is located on Site in Ossining but some site to site travel required in Westchester NY specifically Mamaroneck, Port Chester, Sleepy hollow and Mount Kisco. Level 2-3 Desktop Support Right To Hire Opportunity Ossining, NY Position is located on Site in Ossining but some site to site travel required in Westchester NY specifically Mamaroneck, Port Chester, Sleepy hollow and Mount Kisco. Responsibilities Work with help desk to ensure tickets are completed in a timely fashion, track results and open issues. Assist Open staff with the installation, configuration and ongoing usability of desktop computers, VDI zero client computers, mobile devices (Smartphones, iPhones, iPads) peripheral equipment and software. Work with vendor support contacts to resolve technical problems with computing equipment and software. Ensure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Use unique opportunity of having several learning resources available and put them to practice quickly through development plan constructed by management. This is important as the relatively small size of the team needs to move with the speed of growing technologies. Configure add, delete and changes in Active Directory for user group management Configure add, delete and changes in Cisco Call manager to support VoIP requests. One-on-one consultancy with customers. Provide remote and hands-on, (desk-side) technical support to onsite customers, and remote site customers. Interact with all levels of management personnel. Participate in and conduct meetings Write and or update documentation for customized support services. Ensures tickets are completed in a timely fashion, updated daily, containing all relevant information related to troubleshooting and results. Assesses functional needs to determine specifications for purchases Project based work in support of management, senior technical and project management staff Other duties as required Qualify Experience Associate College Degree or equivalent or Windows MCSA certification preferred 4+ years experience supporting Windows Server and Windows desktoplaptop PCs Knowledge or education preferred on the concepts and troubleshooting strategies for Active Directory, GPO management, etc. to be able to support and resolve requests. 2+ years’ experience supporting MAC OSX a plus Experience setting up and configuring PC’s. Strong knowledge of PC hardware components, peripherals, network printers. Experience troubleshooting hardware issues and replacing hardware on desktop and laptop PCs and peripherals. Experience installing software, patches, updates on Desktops, Laptops, Servers Experience troubleshooting network, software, printing problems Experience working with mobile devices, specifically iPhone’s iPad’s. Experience using remote control tools such as Webex, Teamviewer, GOTOMYPC,, etc. Experience in any ticketing management system required (Managed Engine Service Desk Plus knowledge preferred but not required). Experience in Software deliverypackagingimaging tools, Patch Management tools (WSUS, Shavlik) preferred Proficient with MS Office applications (Outlook, Word, Excel, and Powerpoint) Experience writing technical documentation, process documentation creation of management reports is preferred Experience working with an MDM a plus (Airwatch preferably) Experience, fundamental knowledge, and supporting of VDI (Virtual Desktop Interface), using Desktop as a Service (DaaS) a plus. Experience, or ability to show capability, in configuring and administering VMware Horizon View a plus.