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BusPatrol: Field Service Technician


This is a Full-time position in Poughkeepsie, NY posted September 22, 2021.

Who we are:We are actively looking to hire and train Field Service Technician (National) to fill our Field Service Technician role to help modernize school buses.

At BusPatrol, our mission is to create a culture of responsibility and awareness on the road.

We are devoted to making the journey to and from school safer.

We develop partnerships, deploy Safety Tech, and manage the entire program.

We have equipped thousands of buses across North America with our innovative technology.BusPatrol America cares about student safety.

We educate motorists every day by helping to enforce the law and work with school officials to improve safety.BusPatrol is an innovative safety technology firm which has identified and embraced a vital niche in the student transportation industry, employing state of the art AI and Machine Learning technology to ensure our children’s safety during their commute to and from school.

The potential for expansion arounds, and new applications for this technology are significant.

Employment with BusPatrol offers a ground-floor opportunity in a new and high-growth sector.BusPatrol America cares about student safety.

We educate motorists every day by helping to enforce the law and work with school officials to improve safety.

We are looking to hire in: Dutchess County, NY; Buffalo, NY; Suffolk County, NYWe are hiring levels 2 and 3.

Levels are based on years of experience.Level 2: 3-5 years of experienceLevel 3: 5-10 years of experience Responsibilities:Apply technical knowledge and experience to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents.

You are the subject matter expert in the field, mentoring other field service technicians, and assisting with complicated/non-standard field service issues.

This includes: Perform installations of our Triton Safety System and partner productsTroubleshoot, diagnose, and repair units while in the fieldPossess a deep knowledge and understanding of electrical principlesChampion quality and safety standards with all team members and partnersDeliver on your assigned install and repair quantitiesRecord and communicate daily deliverables to team leads in a timely mannerLive BusPatrol Values by being a reliable, courteous, and consistent team playerFollow all safety guidelinesMaintain a professional appearanceExecute additional duties and responsibilities as assigned Knowledge and skill requirements: Advanced proficiency in operating a variety of standard hand and power tools, analog/digital test equipment, and CCTV testing devicesAdvanced proficiency in all field service skills:Reading and understanding install manuals, service manuals, electrical schematics, CAD drawings, and related documents in low voltage applicationsRunning wires, managing cables, connecting components, mounting devices, and effectively solving problems while maintaining a high-quality standardUsing diagnostic equipment & software to isolate wiring issues, network connectivity issues, equipment failures, and operational anomaliesUsing signal flow expertise to trace and resolve network cable issuesEffectively terminating and testing basic connections such as butt splices, insulated connectors, terminal strips/blocks, othersInstalling and terminating sub-devices (e., patch panels, junction boxes) and head-end equipment to include power and proper groundingAble to provide diagnostic support and instruction to other team members, partners, and customers – in person, by phone and/or onlineAble to effectively self-manage, follow daily travel and dispatch instructions, and report updates to managersProficient in using a tablet, email, Microsoft Word/ExcelComfort with a physically demanding job in a variety of environmentsAbility to lift 75lbs to shoulder heightAbility to stand or kneel for extended periods of timePossess a valid driver’s licensePass drug screeningOther requirements:You will travel up to 80% across North America.

Our work happens when school buses are not running.

As such, you are willing to work overtime, nights, and weekends when requiredEducation & experience:Associates degree from a trade, vocational or technical school degree is strongly preferredHigh school diploma and GED requiredTechnician service experience in an applicable field:12-volt electronics installs and service, ORGPS or fleet telemetry installs and service, ORFire alarm installs and service, ORAccess control, CCTV, or intercom systems, ORSchool or other transit bus mechanicAuto mechanics experience and ASE certifications (Automotive Service Excellence) preferredCompensation and benefits:Competitive pay, including overtimeGenerous benefits plan – Health/Vision/Dental/ 401(k)Generous vacation and sick leave allowanceAbility to earn additional vacation based on travel timeEligible for Performance Bonuses – after 3 months and 6 months ($1,000, $1,500)Mileage and expense reimbursement; airfare, hotels, mealsCell phone stipendCompany provided training and toolsUniformsCareer path and opportunities to move into other rolesAn opportunity to work with a high performing team and travelAn opportunity to help build a company dedicated to children’s safety We’re looking for a valued partner to add to our team.

This is an important role for us, and a great opportunity for the right candidate.

Our environment is inclusive, diverse, ignited, built on integrity, and deeply committed.

Come and help us keep our children safe.

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