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Software Packaging Engineer


This is a Contract position in Armonk, NY posted November 20, 2021.

IntroductionSoftware Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.Your Role and ResponsibilitiesPC@IBM is responsible for one of the largest modern-managed Win10 deployments in the world with more than 300K devices under management. We have a team dedicated to the development, maintenance and modernization of our supplementary tools, and are seeking a software packaging engineer to assist with the upkeep of these processes. With so many endpoints, staying on top of fleet health and overall patch currency is always a challenge. We are seeking a Software Packaging Engineer who will work closely with software and systems engineers in a collaborative agile team environment to ensure quality service delivery to the PC@IBM systems and software engineering team. This role will be responsible for creating and testing Windows software installation packages, their maintenance, customer support and developing automated testing methods, reducing the need for manual tasks, and producing detailed status / health reporting metrics that reflect the operational health of our applications, tools, and testing efforts. We are looking for a highly motivated individual who is looking to grow their career and can thrive in our fast-paced and agile team environment.The successful candidate will have a proven track record of packaging applications with transforms (license/registry keys, configuration files, installation data) that are necessary to accomplish the request; as well as testing new Windows features and patches / hot fixes as needed. They should also be comfortable working with (sometimes non-technical) Application Owners to create the packaging requirements. You will be part of the team, primarily based in North Castle, NY or Southbury, CT sites, that is developing the packaging and quality assurance of the software components that are delivered by PC@IBM.Role and Responsibilities:Perform enterprise application discovery and working with requestors to obtain requirements, settings and preferences and custom parametersHands on development, standardization, and management of all software deployments / application packagingApplies optimal testing techniques and performs verification of software installation packages.Researches and troubleshoots installation package defects and makes necessary coding adjustments Participate in the functional and specification reviews and works closely with stakeholders to ensure software install packages meet quality and performance requirements. Deliver estimated package completion dates with regular activity, status and progress reporting for electronic delivery.Communicates status and escalates complex packaging issuesResponsible for automating the installation and configuration of (packaging) Windows applications, application hotfixes, and vulnerability fixes.Leverage Agile methods to deliver solutions to one of the largest centralized deployments of Windows 10 in the worldPassion for professional and technical growth that can show itself through continuous learning, training and certification.Required Technical and Professional Expertise3+ year experience with producing complex Microsoft Windows Installer Packages at an enterprise level and producing functional high-level best practice standard. Experience with Windows installer technology, MSI, MSIX, and other installation package tools (NuGet, Chocolatey)Strong Windows Installation knowledge in using relevant Windows installation components and third-party tools such as InstallShield, Process Explorer, Process Monitor, Orca, MSI Diff, Registry editorComprehensive knowledge of scripting technologies and programming language expertise using PowerShell, C, Python, etc.Thorough knowledge of Windows client operating system internalsExperience in deploying, managing and troubleshooting Windows operating systems including application level supportMust be able to work as part of a team in supporting an enterprise level infrastructureThe ability to solve problems leveraging various methodsExcellent written and oral communication skills.Strong organizational skills, ability to multi-task, prioritize workload in a fast-paced environment, and meet deadlinesPreferred Technical and Professional ExpertiseThe ability to automate tasks and processes using various scripting and programming languages, such as PowerShell, Python, Batch, and Shell on Windows and Linux machinesExperience with SCCM administration including but not limited to packages, programs, cloud applications, and deployment types.Programming Skill for C#, C++ About Business UnitThe Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM’s 350,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It’s time to define your career.About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to: ·12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.·World-class training and educational resources on our personalized, AI-driven learning platform. IBM’s learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.·Well-being programs to support mental and physical health.·Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).·Select educational reimbursement opportunities.·Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.·Giving and volunteer programs to benefit charitable organizations and local communities.·Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.