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Network Access Center Specialist – 100% Remote

AdventHealth Tampa

This is a Contract position in Newburgh, NY posted September 23, 2021.

Description Description
– External Network Access Center Specialist at AdventHealth
– Remote Location Address: 100% Remote Work Hours/Shift: Full Time
– Days, 40 hours per week You Will Be Responsible For: Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s) Demonstrates empowerment to successfully resolve customer inquiries Adhere to all established workflows, scripting, and department greetings Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, WFD Network Access Center colleagues, and leaders Qualifications Qualifications
– External What You Will Need: High-school diploma or equivalent One year prior experience in a call center or customer service environment Bilingual in Spanish is preferred but not required This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.