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Housekeeping Guest Services Manager

Kimpton Hotels & Restaurants

This is a Contract position in New York, NY posted January 18, 2022.

Job Snapshot

Why We’re Here

We believe heartfelt, human connections make people’s lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You’re here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It’s what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We’re Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you – with your diverse background, talents, experiences, and plucky personality – is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That’s what we seek out and celebrate. It’s people of all kinds who share a knack for creativity and self-leadership. People who don’t need to be told what to do to get things done. People who have an innate passion for making others’ lives better.

It adds up to a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you’ll feel it too.

What You’ll Do

Supervise and coordinate activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel. You’ll be responsible for maintaining phenomenal performance and productivity levels by setting quality standards following Kimpton values, and communicating with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

Some of your responsibilities include:

  • Assist in the selection of staff, recruit, hire, and train qualified housekeeping personnel.
  • Ensure all meeting room public spaces are accurately set up according to the requests indicated on the meeting room/event function sheets.
  • Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
  • Prepare and distribute room assignments and keys to housekeeping attendants.
  • Check floors periodically, update the current room status, and find opportunities for service improvements.
  • Answer the department telephone to respond quickly to requests from guests.
  • Check hotel’s computer for information concerning room status and enter updated room status.
  • Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
  • Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
  • Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
  • Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
  • Submit requests for repair of cleaning equipment.
  • Requisition or purchase other supplies and equipment for hotel room honor bars, toiletries, and paper products.
  • Assist the Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel, including deep cleanings of room and all hotel and meeting space public areas

What You Bring

  • High school diploma or general education degree (GED) required.
  • 1+ years management experience in hospitality industry.
  • Positivity, teamwork, and a passion for customer service!
  • Flexible schedule, able to work evenings, weekends and holidays.
  • Basic knowledge of MS Office.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.