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Hotel Director


This is a Full-time position in New York, NY posted December 28, 2021.

The Hotel Director has full responsibility for day-to-day hotel operations onboard the vessel.

He/she will be responsible for ensuring all outlets achieve the highest standard of quality service that the company is aiming for, and to stay in full compliance of company policy and procedures.

Duties & Responsibilities

  • Inspect guest rooms, public areas for cleanliness and appearance
  • Greet passengers and crew and maintain an active presence throughout the vessel
  • Effectively facilitate problem resolution
  • Monitor the revenue activity of the hotel
  • Train staff members
  • Observe and monitor staff performance to ensure efficient operations and adherence to all company and regulatory policies and procedures
  • Coordinate vessel activities
  • Delegate appropriate responsibilities, coordinate and oversee hotel interdepartmental workload allocation/distribution
  • Participate in financial activities such as establishing budgets and capital expenses and allocation of funds to departments
  • Foster and facilitate interdepartmental collaboration and communications
  • Drive and manage special projects as required
  • Keep VP of Hotel Operations closely informed; especially of issues which may require deviation from itinerary or which may negatively impact customer service
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Ensure behavior and performance supports the company’s Mission; promotes year-round success of system
  • Follow company values in responding to others in work situations
  • Meet “standards for service” behaviors
  • Use recovery steps to respond to others who are dissatisfied
  • Make hospitality standards an important part of day-to-day duties
  • Be a RESPECT System example for others; sets example for values during times when there is conflict and stress
  • Trains and completes certification for RESPECT system of existing and new employees within 7 days of hiring
  • Holds all employees and leaders equally accountable to meet technical, employee and leader standards
  • Promotes RESPECT system: reinforces performance at or above standards and coaches performance below standard; solicits feedback; takes action to continuously improve success of team

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.

Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

  • We treat others – guests and fellow crew members alike – with Respect, by fostering a diverse and inclusive environment.
  • We are stewards of the Environment through practicing conservation, protection and education.
  • We believe in Safety First by creating and maintaining a safe and secure workplace.
  • We are Professional, and will demonstrate that in the following ways:
  • We are on time – to start and stop – and we come prepared.
  • We make objective data
    – and logic-based decisions with limited emotion.
  • We prioritize by making difficult trade-offs and fast, quality decisions.

    We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

  • We Exceed expectations, embracing these principles:
  • As employees, we expect to win, but always prepare and passionately compete like an underdog.
  • We strive to innovate and reinvent, always looking forward and not stuck in the past.
  • We value Communication, by following guiding principles:
  • We listen to each other – fellow crew members and guests – and are responsive, vehemently following the 24-hour rule.
  • We are transparent and efficient in our processes and do not entertain politics and bureaucracy.
  • Teamwork helps drive us towards success, and together we embody teamwork by:
  • We function as a team, playing our role and trusting our teammates.
  • We work hard but have fun and don’t take ourselves too seriously.
  • And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!

Minimum Qualifications & Requirements


  • HS Diploma Required, or Equivalent
  • Bachelor’s degree required in Business and/or Hospitality Management

Professional Certification(s) or License:

  • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
  • Copy of DD214, if Veteran status

Skills & Abilities:

  • Excellent verbal and written communications skills


  • 10 years full service operations
  • Experienced in supervision & training of employees
  • Ability to manage multiple priorities with varying deadlines
  • Ability to work with individuals at all levels of the organization
  • Cruise industry experience preferred
  • Food & Beverage experience managing multiple venues with restaurants and bars
  • Hotel banquet or catering experience preferred
  • Experience in fine dining


  • Must be at least 21 years of age.
  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
  • COVID-19 Vaccine 
  • Valid Drivers License 

Working Conditions:

The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level. 

The Marine operation is subject to varied wake and motion. 

Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season. 

Physical Requirements:

  • Ability to stand and walk on nearly a constant basis
  • Ability to bend, rotate and reach frequently
  • Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs
  • Ascending/descending stairs or ladders safely
  • Ability to manipulate/handle/grip materials required to perform job
  • Ability to maneuver through/in/around small and/or confined areas within the vessel 
  • Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
  • Must be capable of performing emergency duties as listed in the vessel’s station bill
  • Crew bed/bunk equipment are rated for 250 lbs maximum weight capacity per bunk.