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Senior Desktop Support Analyst

New York Technology Partners

This is a Full-time position in Walton, NY posted July 16, 2021.

Job Title
– Desktop Support Analyst

– New York

Position Type
– Long Term Contract

Job Description:

Manages the Information Technology (IT) infrastructure within an organization, including the physical network from a client perspective.

Configures, installs, maintains and upgrades applications and client hardware.

Position Responsibilities:


Under direct supervision, provides technical support to the organization’s internal users of computer applications and client hardware.


Answers highly complex questions regarding system procedures, online transactions, systems status and downtime procedures, and is typically located within a call center.


Applies expertise and knowledge of industry trends when performing network services, software systems engineering and/or application development in order to restore service and/or identify problems.


Responsible for troubleshooting tracking log ensuring timely resolution of problems.


Mentors more junior staff.


Develops global standard images.


Continuously working to enhance solutions and towards efficiency.

Education required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations.

Experience Required: 6 to 8 years

Certifications: None Specified

Requires conceptual and practical expertise in own discipline.

Understands how related disciplines impact own work/own team.

Readily applies functional knowledge to challenges in our industry/markets.

Business expertise: Has good or in-depth knowledge of best practices and how own area integrates with others and chooses to work across these boundaries to further the greater agenda.

Is aware of the competition and the factors that differentiate them in the market.

Understands the commercial or business decision takes priority over the preferences of the individual.

Leadership: Acts as mentor/coach for less experienced peers.

Is looking always to gain efficiencies and implements these within own team/discipline.

May step up to lead small projects with manageable risks and resource requirements.

Plans and prioritizes work using resources in the best possible way to complete tasks on time and with high quality.

Problem solving: Solves complex problems with little or no support from their supervisor; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Looks to apply best practice.

Provides creative insights and / or solutions to address client / organizational challenges.

Impact: Has impact in broader work area; impacts team morale and culture through their actions and words.

Impacts a wide range of customer, operational, project or service activities across related teams.

Can conceptualize and communicate improvements for the broader good of NASDAQ OMX.


skills: Explains difficult or sensitive information in a diplomatic way; works to build consensus.

Proactively shares experiences and knowledge towards the achievement of team objectives.

Actively seeks challenging assignments, is genuinely excited by a challenge.

Technical Skills & Requirements: Planning & Coordination: Advises others on the coordination of schedules to address high priority customer issues; develops a contingency plan to redirect efforts and capitalize on time availability.

Creates detailed project plans that include breakdown of tasks, milestones, critical paths, resources and budget, timelines, success factors and assignment of responsibilities.

Develops a contingency plan to prepare for setbacks, redirect efforts and capitalize on time availability.

Project Management: Ascertains customers business needs and time constraints, balanced against costs and available resources, and communicates a realistic estimate of project timing.

Develops project plans and prioritizes tasks to achieve project milestones; recognizes project risks (e.g., missed deadlines, quality issues, resource constraints), provides input to contingency plans and seeks guidance on meeting delivery goals.

Monitors performance and deliverables of individuals on the project team to ensure overall project success; actively keeps all members of the project team informed of progress.

Troubleshooting/Technical Support: Develops interim and long-term solutions to complex problems to ensure successful project completion.

Researches, recommends and reviews solutions to complex problems; guides the analysis of a problem all the way to a successful resolution.

Conducts a deep review of data and issues to quickly reveal the root cause of complex problems; anticipates and prepares for potential problems.

Quality Assurance: Ensures that system applications and tests are successfully completed and documented and all problems are resolved.

 If you believe you are qualified for this position and are currently in the job market or interested in making a change, please email me the resume along with contact details on or give me a call at .