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SCHLUTER SYSTEMS L. P.: Customer Service – Product Support


This is a Full-time position in Plattsburgh, NY posted July 28, 2021.

Description:* The Customer Support Specialist will be responsible for:* Handling customer questions on use and installation of our products using company supplied literature and training.* Processing of customer calls and e-mail inquiries with regards to pricing, availability, order status and other related matters.* Provide sales and marketing support to our distributors, architects, contractors and other interested parties.* Process customer sample requests.* Set up and maintain sound and current records and files in Customer Relationship Management software and other electronic databases.* Cultivate a professional relationship with the sales and marketing personnel of our distributors, dealers, and other trade professionals.* Complete special projects as directed by management.* Represent Schluter Systems L.P.

in a professional, positive and enthusiastic manner in all matters..

Requirements:* High School diploma / college preferred* Excellent verbal and written communication skills* Knowledge of MS Windows and MS Office* Two (2) years customer service experience* Ability to work in a team environment and take initiative* Well organized and detail orientedCOMPANY BENEFITS* Generous PTO* 10 Paid Holidays* Medical, Dental, Vision Insurance* Guaranteed Biannual Bonuses* 401k with Company Match* Company Paid Life Insurance* Annual Raises* Room for Advancement