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New

Remote Customer Service Representative

A-Line Staffing Solutions

This is a Full-time position in Buffalo, NY posted October 11, 2021.

A-Line Staffing is now hiring a remote Customer Service Representative in Buffalo, NY! The Customer Service Representative would be working for a Fortune 500 company and there is growth potential. MUST BE LOCAL TO BUFFALO, NY.

If you are interested in this position, please contact Nick at A-Line Staffing at 586-710-7948 or at nnaranjo@alinestaffing.com

Highlights

As a Benefit Customer Service Representative you will have the rewarding opportunity to help our client members through the enrollment process, and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients, you will be cross trained to provide assistance on multiple clients. You will spend your day either on the phone, or providing assistance through web chat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication. During our busy season you will be expected to work a 40 hour week and overtime when requested. During our off season, your hours will fluctuate between 30 to 40 hours depending on client need. Shifts will be Monday – Friday regular office hours between 8am-9pm.

Pay Rates

  • $16.50 or $17.25 if Bilingual in English / Spanish

Job Requirements:

Requirements

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
  • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
  • High level attention to detail, multi-tasking, and ability to organize work
  • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
  • Ability to work autonomously in a self-paced, self-motivated team environment
  • Ability to understand and follow oral and written instructions
  • Ability to type 30 words a minute
  • Must have excellent attendance and be punctual to work
  • High School degree required, Associate or Bachelor’s degree preferred
  • DAY 1 ONSITE then Remote after that – MUST BE LOCAL TO THE BUFFALO AREA – Have to be in commutable distance