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Prometric: Customer Service – Test Center Administrator


This is a Part-time position in New Windsor, NY posted June 9, 2021.

Customer Service Test Center AdministratorNew Windsor, NY 12553, USA Purchase, NY 2975 Westchester Ave, 2975 Westchester Ave, Purchase, New York, United States of America Spring Valley, NY, USA Req #3514 Thursday, June 3, 2021Want to make the transition from retail but remain in the service industry?

Please apply to this opportunity to become a Test Center Associate for Prometric.

We offer the following:Holidays Off!Nine Paid Holidays Off annuallyNo selling or quotasOffice setting environmentNo inventory, stocking, floor moves or overnight shifts!Paid training We are seeking:Strong Customer Service Skills requiredRetail Store/Big Box a plusAddress: 610Little Britain Road, New Windsor 12553390 West Route 59, Spring Valley, NY 10977 2375 Westchester Avenue, Purchase NY 10577Available Schedule(s):Part Time Hours Will VarySchedule: Site may be open Monday through Saturday 7am to5:00 pm varying shifts.

Saturday availability mandatory.

Must be available to work any shift that the Test Center is open.

Company Overview:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide.

Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.Job Overview:The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.

These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams.

The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.Required Conduct:Ensure every candidate receives a fair testRepresent Prometric’s vision, mission and valuesEnsure your test center provides a best-in-class and comfortable testing experiencePermit only eligible candidatesSafeguard the test center from misconduct Responsibilities:Maintain and apply expert knowledge of test center policies, practices and proceduresGreet examinees and verify identificationRegister and prepare candidate scorecardsIf applicable, digitally scan and record candidate fingerprint identificationContinuously monitor candidates as they complete examsResolve or report candidate issues with urgencySecure all computer software in the test center at all timesReboot computer servers and reset passwords as necessaryReport any occurrences outside company guidelines to corporate managementAbility to be flexible with scheduling based on Prometric capacity requirements Required Experience:High School Diploma required, college experience a plusOne to two years customer service-related experience requiredAbility to communicate with candidates effectively and with professionalism and authorityAbility to write detailed reports and correspondenceAbility to multi-task and handle small tools, pack equipment for shipping or unpack for installationFamiliarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) Physical Requirements:Capable of lifting up to 40 poundsAbility to remain in a stationary position for extended periods of time while administering examsAbility to perform periodic walk-throughsVisual requirements include the ability to adjust or focus computer screens and view testing room while proctoringFrequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet To preview this job, watch our video prior to applying: https://vimeo.Com/74953443For more information, please visit www.Prometric.Com Prometric is an Equal Opportunity Employer: Disability/Veteran Other detailsPay Type Hourly