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Customer Service Representative

Careerbuilder US

This is a Contract position in Mineola, NY posted September 23, 2021.

POSITION DETAILS Pinnacle Partners is partnering with a company on the North side of Indianapolis, in search for a Customer Service Representative.

The company itself works with car dealership floor plan loans to keep the dealership open and running.

The Customer Service Representative acts as the go-between for the companies dealer partners, and helps with timely coordination of floorplan loans.

· Receive and process around 20 inbound calls from dealers each day
· Handle emails and text communications
· Help with research and project work
· Answer questions regarding titles, assisting with payments, portal issues, and help logging in
· Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures relative to assigned areas, and ensure adherence to established policies and procedures REQUIREMENTS:
· High school diploma or equivalent
· Good written and verbal communication skills
· Customer service background is ideal
· Comfortable on the phone
· Microsoft Suite and the ability to catch on to computer skills easily TERMS: This position is a temp to hire role with a 3 month temp to hire period prior to conversion to permanent hire.

Permanent hire will be dependent upon reliability, work ethic and overall performance.

Must have availability to work a schedule between the hours of 8am and 8pm, opportunity to work from home 2 to 3 days per week with remaining days in the office.

Job Requirements: Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions