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Customer Service Representative


This is a Full-time position in Middletown, NY posted December 31, 2020.

At A Glance Full-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.

Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment.

Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

Are you ready for something new?

No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology.

We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues.

Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied.

Your attention to detail will be essential as you note actions taken and record customer service histories in full.

All of this helps to create and maintain positive customer experiences.

If you’re ready to grow your skills, this is a role with a lot of potential.

What is the Internet/Voice Repair Representative role?

It’s about building relationships and turning the knowledge you gain in training into customer service wins.

Internet/Voice Representatives make a real difference to customers and the company, providing over-the-phone internet and phone support and repair services to keep people connected.

You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.

If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track.

Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.