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Customer Service Representative

Careerbuilder-US

This is a Full-time position in New York, NY posted April 28, 2021.

Role Overview

We are looking for a Customer Service Representative to join our team remotely with occasional travel! . The Customer Service Representative will support our customers by effectively communicating with a diverse customer base via phone, email, and fax in order to successfully respond to inquiries, place orders, problem solve, obtain information, set-up repairs/returns, and communicate product information; and perform related duties as required.

Responsibilities

  • Support customers through providing solutions including, accurate order placement, product return/repair support, order inquiries such as tracking information and product ETAs, product advice/knowledge, communication of product availability information, and any additional issue resolution
  • Provide superior customer service through effectively responding to all inbound customer calls, email, and faxes
  • Place outbound calls or email as necessary to resolve or follow-up on issues and with gathering of market or customer information and/or to assist with product launches
  • Utilize all available tools, including ERP system and CRM database, to accurately carry-out day-to-day tasks and responsibilities
  • Obtain custom shipment or expedited freight requests from customers, notate and set-up orders as appropriate in ERP system, and coordinate successful completion of the shipment with the
  • Operations team
  • Create and maintain customer records in ERP and CRM systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
  • Participate in special projects as assigned
  • This role will be remote with occasional travel around 5% per year

Job Requirements:

Qualifications

  • Two years’ experience in a customer service call center featuring a moderate to high volume of inbound and outbound calls
  • Some college level course work or Associate’s degree preferred; or an equivalent combination of training and experience
  • Experience with an order management system, including a CRM is preferred
  • Ability and desire to multi-task and quickly reset priorities as dictated by workflow
  • Basic to intermediate knowledge of MS Office, Excel, Word, and Outlook
  • Excellent interpersonal and communication skills
  • A positive and enthusiastic attitude