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Customer Service Rep / Quality Service Associate


This is a Full-time position in Rochester, NY posted July 18, 2021.

Please note:
Must be able to work full time, on-site in the Henrietta, NY (Rochester) Office This position involves government collections and requires a government security clearance.

Upon hire, ConServe will assist you in obtaining clearance.

For more than 30 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control.

At ConServe, we call it Fostering Financial Freedom®.

We take great pride in being a team of the right people, doing the right thing, at the right time, the right way.
Why join us?

· Performance-based bonuses

· 100% company paid employee health benefits

· Flexible schedules

· More than 80% of development opportunities filled from within

· Repeatedly named one of the Best Call Centers to Work For

· Recipient of the Better Business Bureau’s Torch Award for Ethics
O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02
Education Requirement:
High School Diploma or GED Associates or Bachelor’s Degree preferred
Skills/ Requirements:
The ability to work 8 hour shifts consisting of three (3) days starting between 8am and 9:30am and ending between 5pm and 6:30pm (start and end time are flexible but the shift must be 8 hours) and two (2) evenings 12pm
– 9pm Willingness to work an occasional Saturday morning shift (optional) Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolution Intermediate Computer skills to document calls and navigate software packages, databases and the internet.

Strong organizational and time management skills Attention to detail Ability to act independently to resolve problems Motivation to learn Ability to work in a positive, collaborative manner with coworkers Ability and history of maintaining confidentiality and high level of trustworthiness.

Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.

Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you will to go through a State and/or Federal Clearance process.

Our team will be available to assist you as you move through with this process.) Ability to obtain and maintain State Collections Licensure U.S.

Citizenship or lawful Permanent Resident alien with three or more years as a permanent resident in the United States.

No conflicts of interest with ConServe or our Clients.

ConServe is dedicated to satisfying the needs of our Clients in a manner consistent with improving the human condition, and that will foster the development of long term mutually beneficial relationships with our Clients, our Employees, our Suppliers and Business Partners and the Community as a whole.
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken.

Duties may vary from time to time and this description is subject to review.

Modifications will be made as needed to support changes in the business climate and requirements.
Continental Service Group, Inc., d/b/a ConServe endeavors to make accessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Recruiting Department at: 585-421-1000, extension: 2277 or by emailing: .
Qualified applicants will receive consideration for employment regardless of age, race, color, religion, national origin, sex, sexual orientation, gender, gender identity/expression, genetic disposition, genetic markers/carrier status, disability, creed, veteran status, military status, status as a victim of domestic violence, marital status, familial status, pregnancy, childbirth and related medical conditions, and disability, conviction (limited) or other legally protected status.

ConServe is a Drug Free Workplace

Job Requirements: