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Client Support Specialist

Visible Alpha

This is a Full-time position in New York, NY posted November 23, 2021.

Visible Alpha is transforming the way Wall Street firms collaborate on research, financial models and corporate access events by providing breakthrough tools for discovery, analysis and valuation.

Visible Alpha has a growing client base with $17 trillion in AUM, more than 600 research providers contributing content and over 500 employees globally.

The company is backed by some of the largest banks in the world, including Banco Santander, Bank of America Merrill Lynch, Citi, Exane BNP Paribas, Goldman Sachs, HSBC, Jefferies, Macquarie Group, Morgan Stanley, Royal Bank of Canada, UBS and Wells Fargo.
Client Support Specialist

Job Responsibilities 
Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.
Become a domain, product and workflow expert
– allowing you to manage issues around data and application logic that require deep investigation.
Communicate effectively and professionally with both internal and external stakeholders to resolve questions and issues across all Visible Alpha products in a timely manner.
Escalate product, technical and data issues to relevant departments as necessary.

Work alongside Product & Data teams to ensure critical bugs, which you or others have identified, are resolved.

Help prioritize bugs with Product.
Act as liaison between clients and the Data team, informing clients of data methodologies and resolving clients’ data questions.
Create client-friendly documentation/guides to answer frequently-asked questions
Create and maintain documents to track internal processes.
Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.
 Required Skills and Experience

Essential
1-3 years of industry experience.
Bachelor’s degree.
Strong analytical and technical troubleshooting skills
– you are passionate about problem solving and have the ability to think critically, multi-task and succeed in high pressure environments
Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
Written & verbal fluency in English.
A solid team player with the ability to work independently.
Organized and detail oriented, with the ability to multi-task in a diverse environment.
Excel fluency (VLOOKUP, pivot tables)
Preferred
Background in Business, Finance, Economics, Accounting or Engineering
– academically or in a SaaS environment
Familiarity with APIs and data feeds