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Accounts Receivable Collections Specialist

PrideStaff Financial

This is a Contract position in Woodbury, NY posted July 28, 2021.

PrideStaff Financial is looking for a Commercial Collections Specialist Our North Dallas client is in need of someone with experience in business to business AR in a high volume environment.

If you have strong communication skills and looking to start a career with a well known, nationwide company, APPLY NOW Responsibilities : Research and review all payment deductions.

Determine validity of deductions through working with internal/external customers.

Process credit and debit memos for any approved adjustment such as shortage, price discrepancy, prompt pay discount, promotion, damaged items, duplicate invoice, non-collectable write-off, etc.

Ensure over credit does not occur by checking supporting documents and backup.

Demonstrate assertive follow-up with internal/external customer to ensure that the claim resolution is given appropriate attention and is credited or denied in a timely manner.

Research and review payments in Bank websites for backup on deductions or claims.

Navigate in customer portals for deduction or payment issues.

Communicates effectively with internal/external customers; understands actionable items and meets all deadline commitments.

Maintain contact log for follow-up for resolution of outstanding issues.

Understanding when issues need to be escalated and provided appropriate summarized information to suggest/enable decisions.

Strong negotiating skills; able to troubleshoot issues and network for solution; able to establish realistic, achievable deadlines.

Organize deduction claim information so that problems can be effectively worked by other deduction analysis as necessary.

Handles calls and concerns from internal/external customers regarding payments and deductions, research and back up information as needed.

Handles all collection calls for items past the customers terms.

Assertively follow-up with customers for repayment of denied chargeback’s and obtain all documentation necessary to document deductions.

When necessary, negotiate with customers to resolve payment disputes.

Qualifications and Experience: High School Diploma or GED equivalent required 2 years of experience in accounts receivable department required, including collection calls, handling customer deductions, research on outstanding items, and general ledger account reconciliation Previous deductions experience from a manufacturing and/or retail type of environment.

Excellent oral and written communication skills, interpersonal and organizational skills.

Ability to work effectively under deadline pressure Ability to perform at a high level in a fast paced environment